1. Order Processing

All orders are processed immediately upon confirmation. Once your payment is successfully completed, you will receive an order confirmation email containing your purchase details.

For ticketed events, order processing is typically completed within 1–24 hours depending on the event category and verification requirements.

2. Delivery Methods

We offer the following delivery methods depending on the type of event and ticket format:

a. E-Tickets (Default)

Most tickets are delivered electronically via:

  • Email delivery (PDF or QR Code)
  • Mobile pass accessible through your account dashboard

E-tickets are usually delivered within minutes to 24 hours after order confirmation.

b. Physical Tickets (If Applicable)

For select events that require physical admission passes, we may offer:

  • Standard postal delivery
  • Express courier delivery

Additional shipping fees may apply.

3. Delivery Timeframes

E-Tickets

Delivered to your registered email address within 0–24 hours.
If immediate delivery is supported, you will receive your ticket instantly after purchase.

Physical Tickets

Delivery times vary by region:

  • Domestic delivery: 3–7 business days
  • International delivery: 7–21 business days
    Shipping times may be affected by public holidays or courier delays.

4. Order Tracking

E-Tickets

You can view and download all electronic tickets in your customer account under “My Tickets”.
A delivery confirmation email will also be sent once tickets are issued.

Physical Tickets

A tracking number will be provided once the package is shipped.

5. Delivery Issues

If you do not receive your ticket within the expected timeframe, please contact our support team with your order number. We will assist you promptly in resolving the issue.

Common issues include:

  • Incorrect email address
  • Email sent to junk/spam folder
  • System delays due to high demand
  • Courier delays (for physical tickets)

Our team will reissue e-tickets when possible.

6. Lost, Damaged, or Undelivered Tickets

E-Tickets

If your e-ticket is lost or cannot be accessed, we can resend it upon verification of your identity and order number.

Physical Tickets

If your physical ticket is lost or damaged during transit, we will contact the event organizer to arrange replacement options when possible. Replacement is subject to event policies and availability.

7. Delivery Restrictions

Certain events may not support:

  • International ticket delivery
  • Reissuing of VIP or limited-edition physical tickets
  • Transfer of tickets to a third party

All restrictions will be noted on the event page before purchase.

8. Customs, Duties & Taxes (International Shipping)

For physical tickets shipped internationally, customs duties or import taxes (if applicable) are the responsibility of the customer. We are not responsible for delays caused by customs procedures.

9. Contact Us

If you have questions related to your ticket delivery, please contact:

Customer Support
Email: centuryuniversal@hotmail.com
Hours: Monday–Friday, 9:00–18:00 (local time)