Applicable to: Event Tickets, E-Tickets, and Related Services
1. Policy Overview
As our primary products are time-sensitive event tickets, electronic admission credentials, and related virtual services, our policy does not follow a traditional « return » process. This document outlines our guidelines for refunds, rescheduling, or issuing credit under specific circumstances.
Our fundamental principle is: All ticket sales are typically final and non-refundable, except under the conditions specified in Section 2 below. Please review all event details and this policy carefully before completing your purchase.
2. Eligibility for Refund or Rescheduling
You are eligible for a full refund or an officially arranged reschedule only if the event is altered by us, the organizer, under the following circumstances:
- Event Cancellation: The event is canceled entirely with no rescheduled date offered.
- Significant Event Change: The event date, venue, or main content is changed significantly, and you are unable to attend the new arrangement.
- Service Failure: Due to an error on our system, you do not receive your valid e-ticket or confirmation voucher within the promised timeframe.
Process: Should any of the above occur, we will proactively notify you via the email address provided at purchase (centuryuniversal@hotmail.com) with clear instructions for obtaining a refund or exchange. Refunds will be issued to your original method of payment.
3. Non-Refundable Situations
Please note that refunds or rescheduling are typically NOT granted for, including but not limited to:
- Change of mind or inability to attend.
- Personal schedule conflicts (e.g., travel issues, other commitments, illness).
- Missing the event date or time.
- Failure to comply with event entry requirements (e.g., age restrictions, dress code, lack of valid ID).
- Non-receipt of tickets due to an incorrect email address provided, failure to check your inbox promptly, or emails being filtered to spam.
- Purchase of the wrong event, date, or ticket type.
4. Ticket Transfer & Name Changes
- For most events, e-tickets are transferable. You may forward your electronic ticket to another person for use without notifying us.
- Some special events may require registered names or ID checks at entry. Such requirements will be clearly stated on the event page. If a name change is required, you must contact our customer service (centuryuniversal@hotmail.com) at least 48 hours prior to the event start time. An administrative fee may apply.
5. Additional Services (Hotel, Travel Packages, etc.)
For physical or third-party services bundled with tickets, such as hotel accommodations, transportation, or tour packages:
- Their cancellation and refund policies are subject to the specific terms and conditions of the respective service providers, which will be clearly displayed at the time of your booking.
- Please review these terms carefully before booking. For inquiries regarding these add-on services, please contact us via email.
6. Refund Processing Time
Once your refund is approved, it will be processed back to your original method of payment within 5-10 business days. The time it takes for the refund to appear in your account depends on your card issuer or payment platform.
7. Need Help?
If you have any questions about this policy, or believe your situation falls under the exceptions listed in Section 2, please contact us at:
Suggested Email Subject: Please use « Refund/Reschedule Inquiry – [Your Order Number or Event Name] » for faster assistance.
Email: centuryuniversal@hotmail.com